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See your browser’s documentation for specific instructions. Lower the output tray completely so that the tray latch clicks securely into place. The serial number provided does not match the previously selected product. HP has scanned your product but currently has no suggestions for driver updates. Warranty withdrawn refurbished product: HP Photosmart D Printer series.

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Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper. This product has been exchanged for a new or refurbished phoosmart. Remove any loose sheets of paper from the input tray and the output tray. Select your operating system and version.

If any torn pieces of paper remain inside the product, more jams are likely to occur. Press down on the cartridge indicated by the icon on the control panel display to release it, and then pull it toward you to remove it from the slot.

Select your desired files and a list of links will be sent by email.

HP Photosmart D Printer series Troubleshooting | HP® Customer Support

Solution and Diagnostic Data Collection. Please make a different selection, or visit the product homepage. Select the desired files and choose ‘Download files’ to start a batch download. Do not leave a cartridge outside the product for more than 30 minutes. Reload paper Choose from the following options to load paper into the product.


Remove any protective tape from the cartridge. Lift the output tray. Disconnect the power cord from the rear of the product.

Remove the rear access door. Asia Pacific and Oceania.

HP Photosmart D5100 Printer series

Reattach the rear access door by inserting the right side of the door into the rear of the product, and then pushing the door inward until it snaps into place. If the test page does not printcontinue with the next solution. Clean the cartridges Follow these steps to clean the cartridge contacts. Open download list The product does not support non-printable CDs or DVDs because the ink may pool, smear, or wipe off during or after np.

The following sections describe the most common messages that display on the computer when the Attention light and the Print light blink and a ‘ Cd ‘ message flashes on the control panel display.

seties If you find obstructions in the paper path, skip to the section on d510 the rollers. Follow these steps to check the condition of the paper and then reload the paper. Product has been exchanged: Europe, Middle East, Africa.


This could take up to 3 minutes, depending on your computer and connection speed. Load paper Choose from the following options to load paper into the product. The quality of the paper can also make a difference. Operating System – Windows 7, Windows 8, Windows 8.

Select all Deselect all.

HP Photosmart D Printer series | HP® Customer Support

If these steps resolved the issueand the pyotosmart page printsthere is no need to continue troubleshooting. Drivers may be in development so please check back at a later date or visit the product homepage. Wait until the carriage is idle and silent before proceeding.