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Sorry this didn’t help. I’ve had to uninstall the touch pad driver to get the mouse working. Lifespan of installation until removal. I will suggest you to check if the issue occurs in Safe Mode with Networking. Did this solve your problem?

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Download Dell Bluetooth drivers

Did this solve your problem? Sorry for the inconvenience caused to you. Delaying the start of this service is possible through the service manager. By setting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing blustooth issue. Common models Dell MM A second restart attempt makes the system hang at the “Restarting now” screen.

Microsoft Windows XP I am finding this is a common problem with Dell laptops. What do people think about it?

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WIDCOMM Bluetooth Software

Thank you for commenting! I will suggest you to check if the issue occurs in Safe Wicdomm with Networking. Widcomm was the first Bluetooth stack for the Windows operating system. Download “Should I Remove It? How to perform a Clean Boot to troubleshoot a problem in Windows http: Kindly follow the below methods and check if the issue persist.


In reply to Kiran Kishore’s post on September 12, To start Windows 10 in safe mode with networking: Which countries install it? In other words, you can’t check if the issue is fixed without the Bluetooth service running in the first place.

Dell Drivers

So, no scrolling or zoom’s possible with the touch pad. Yes Installs a service. Help others learn more about this software, share your comments. No one has commented yet. Step 2 Put the computer in Clean Boot and check if it helps. Not sure what fixed it or if it’s indeed fixed. How common is it? Kiran, Thanks for the reply. The primary executable is named btdfuwizardp.

Fingers crossed it stays that way. Both drivers can’t stay installed at the same time.

A Bluetooth stack is software that refers to an implementation of the Bluetooth protocol stack. If the issue does not persists in Safe Mode with Networking, then perform a Clean Boot to check if any third party application is causing the issue, as Clean Boot helps in eliminating software conflicts. I have the latest Logitech setpoint drivers installed although bluetokth doesn’t show up in “Progams and features” Again, any advice is appreciated. I would also like to point out that Bluetooth services are disabled by default in safe mode at least in my case.


The install fails every time.